Cortiva Institute

A student recently told me that it was the “little things” that made a huge difference. During a Swedish technique class, she was having difficulty applying a stroke around the scapula. I advised her to slightly change the angle and emphasize the heel of her hand while maintaining full contact and contouring around the bony landmark. To the student’s amazement, just a slight adjustment with attention to detail made a profound difference in her technique and for her practice partner.

Likewise, in our daily lives, we tend to forget that it is often the “small stuff” which counts. A stellar resume with impressive schooling and a plethora of experience is a fine foundation that may get you to an interview. However, employers most often consider the candidate whom they believe is observant to details and will most likely contribute to the professionalism of their massage establishment.

In informal discussions with employers, reliability is one of the most valued traits of a therapist. Arrive at least 15 minutes early to your work place. Call a day ahead of your scheduled shift, if possible, if you feel ill and need to stay home. Each establishment will have policies regarding tardiness and calling out from work. It is better to give advanced notice of your possible absence than an employer or the front desk staff wondering if you are coming to work. Remember, they need to reschedule those appointments. Likewise with your private practice, show up on time and always be considerate of your client’s time and cancel well in advance of the appointment.

Be willing to be flexible within your work place and schedule. Every work environment may have different in policies and procedures. Be adaptable to a variety of treatment rooms and draping protocols. Even consider flexibility in your schedule. In your own practice, you may have to consider moving your lunch break or rescheduling a client on your usual day off. These may sound extreme, but worth considering. In my years of experience, there is no ideal work situation. Being adaptable is a valuable learning tool towards your professional development as a therapist. A great therapist can readily adapt to a variety of environments. Give yourself the opportunity to experience them.

An employer also looks for a therapist who communicates effectively and builds rapport with a client. Greet a client with direct eye contact and a confidently introduce yourself. Really be present and listen to your client’s needs. If necessary, ask your client to clarify information or repeat and validate what the client told you. Realistically, not everyone will become a regular client for various reasons. However, you can always address and listen to a client with professionalism.

Finally, be attentive to your massage environment. Pick up used paper towels that may be improperly discarded either by you or another therapist. Look at the counter and wipe up oil marks. Routinely disinfect door knobs, stools and any equipment in the treatment room. Disinfecting just doesn’t apply to tables and bolsters. Notice if the trash can is full. Be aware of clutter in your treatment room and maintain organization of lotion bottles and items on the counter. Also, if possible keep your linens in a separate room or in cabinets. The condition of the waiting area, rest rooms and treatment rooms make a huge impression on the professionalism of the establishment.

Employers appreciate a therapist who is attentive to being reliable, flexible, communicates well and is responsible for their own massage environment. Within your own practice clients welcome the same attention to detail. While credentials are important, pay attention to your professional conduct and notice the little things that make a difference in the work place.

- From Lori at our Hoboken campus